Privacy policy

Privacy Policy:

When you make a booking through our website or use our services, we collect personal data from you which includes your name, postal address, billing address, information relating to your stay, nationality, details of your identity documents. In the event that you use additional services on the premises, outside of hotel accommodation services, we will reverse-engineer those personal data that are necessary for us or the providers of those services to provide them. In limited circumstances, we collect personal data of individuals under the age of 18. In addition, we provide CCTV surveillance at our property to protect the security of our guests and their belongings.

Personal information we obtain from other sources:

In addition, we receive information about you from other sources-our partners such as payment service providers, as well as other independent and third parties such as Bokoking.com and other booking platforms when you book through them, travel agencies and tour operators, etc. The information collected from these sources may be combined with information provided by you.

We use your personal data for several purposes:

To reverse your online booking.

In order to provide you with services for your reservation and to ensure your stay in our facility.
to maintain our records of tourists accommodated which we are obliged to keep under the Tourism Act.

To provide you with a service tailored to your needs and preferences.

To respond to your requests and complaints.

For your security and protection of our property on site.

We only keep your personal data for the minimum period necessary to achieve the purposes set out in this Policy, unless we are legally obliged or entitled to keep it for a longer period.

We determine the period of retention by taking into account several factors, including the duration of the provision of services, for example whether the cost of the stay is paid when you leave the site, whether it is necessary in order to establish, exercise or defend our legal claims.

We only provide the personal data to our trusted partners.

Other third parties we may receive are parties with whom we provide services, such as financial institutions, advertisers or in some cases government authorities.

We will never sell your information to third parties or use it for purposes that we have not notified you of.

We only process your personal data in accordance with the purposes, grounds and time limits set out above.

If you have any questions about our processing of your data, you can contact us by e-mail: office@elenaholiday.com